Crafting a Career Centered on Customer Success
As an expert in customer success, Ankit Badhani shares his insights, advice, and perspective on building a career with Salesforce.
Senior Technical Account Manager, Ankit Badhani, is based in Hyderabad, India and has been at Salesforce for nearly six years. Throughout his tenure at Salesforce, he’s served in different roles and capacities, but with one goal the entire time: to build trust with his customers.
The passion Ankit has for helping others has stayed with him throughout his career journey within the tech industry and has guided him to where he is today. Ankit always dreamt of serving in a customer-facing capacity ever since he entered the workforce, and now that he’s achieved that goal, he wants others to know that their dreams are also obtainable. Read his reflections about his career journey and his learnings from it.
The dream career — Technical Account Manager
Making equality a priority
A fruitful career starts with a healthy workplace culture, which is built when a company truly lives its values. While Ankit believes in all five of Salesforce’s core values, he loves that his day job allows him to practice Salesforce’s value of trust daily, facilitating customer success and building trust with his clients. He is also deeply invested in the company’s equality pillar, as evident through his work with Southasiaforce, one of Salesforce’s Employee Resource Groups (ERGs).
Ankit is the regional finance lead of Southasiaforce India. He and the leadership team provide a platform for change by hosting conversations and activities focused on improving mental and physical wellbeing, uplifting South Asian culture, and advocating for diversity and inclusion.
For example, his team collaborated with Earthforce and Faithforce, two other ERGs, to celebrate Holi, also known as the “Festival of Colors.” Together, the leaders hosted an event to highlight how employees, their families, and friends were celebrating across different regions to usher in the new season.